June 4, 2017 | Edgardo Moreira | Play Movie
Author: Apple on 13-09-2017, 10:57

Lynda - Customer Service Leadership

Lynda - Customer Service Leadership
Size: 1.36 GB | Duration: 1h 12m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Advanced | Language: English

Customer service leadership is an exciting responsibility-and it's never been more important.

Customer service leadership is an exciting responsibility-and it's never been more important. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the challenges customer service teams face. Learn to lead with intention, and set a direction that is right for your customers, employees, and organization. This practical course covers how to align customer service with company goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success.

* Why leadership is important
* Understanding customer expectations
* Establishing KPIs
* Developing a service strategy
* Improving the service process
* Leveraging technology
* Budgeting secrets
* Traits of effective leaders

Lynda - Customer Service Leadership

Buy Premium From My Links To Get Resumable Support,Max Speed & Support Me

Dear visitor, you are browsing our website as Guest.
We strongly recommend you to register and login to view hidden contents.

Would you like to leave your comment? Please Login to your account to leave comments. Don't have an account? You can create a free account now.

Register | Forgot Password
Link 1
Designed by exosexy.com
Go Daddy Web Hosting! A completely unique experience - only  $1.99 / mo from Go Daddy! - 468x60